1. Eligibility for Refunds

Refunds may be issued under the following conditions:

a. Physical Products (if applicable):

  • The item is defective, damaged, or incorrect upon arrival.
  • You notify us within [7-14] days of receiving the product.
  • The item is returned unused, in its original packaging, and with proof of purchase.

b. Digital Products or Services (if applicable):

  • You experienced a technical issue preventing access or use of the product/service.
  • The digital item was not delivered as described.
  • You request the refund within [3-7] days of purchase.
    Note: We reserve the right to decline refunds for downloadable products that have already been accessed or downloaded.

c. Subscription-Based Services (if applicable):

  • You cancel your subscription within the trial period (if offered).
  • You experience a major service failure or we fail to deliver the promised features.
  • You must request the refund within [5-10] days of the billing date.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Sale, clearance, or promotional items marked “non-refundable.”
  • Change of mind after purchase.
  • Incomplete, incorrect, or late order requests by the customer.
  • Unauthorized purchases made by third parties.
  • Services already delivered or fully rendered.

3. Return Process (for physical items)

If your purchase qualifies for a return and refund:

  1. Contact us at llcbbtech@gmail.com with your order number and reason for return.
  2. We will provide you with a return shipping address and instructions.
  3. Ship the product back within [7 days] after receiving return approval.
  4. After inspecting the returned product, we will process your refund.

Note: The buyer is responsible for return shipping costs unless the product was incorrect or defective.

4. How Refunds Are Issued

Once approved, refunds will be:

  • You will be notified via email once your refund is completed.
  • Issued to the original payment method (credit card, PayPal, etc.).
  • Processed within 7–10 business days after the return or refund request is approved.

5. Late or Missing Refunds

If you haven’t received your refund:

If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 llcbbtech@gmail.com.

  • First, check your bank or payment account again.
  • Then contact your credit card company—it may take time before your refund is officially posted.
  • Contact your bank—there is often a processing delay.

6. Exchange Policy (if applicable)

We may offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, email us at llcbbtech@gmail.com with your order details.

Need help?

Contact us at llcbbtech@gmail.com or call us at +1 (412) 551-7666 for questions related to refunds and returns.